Justin Herald

Justin's view is that the speaker either makes an event or breaks it, so he gives every presentation everything he's got. His aim is an audience still talking about it well after they've gone home. He puts it as three words: motivate, captivate, activate. Past audiences have picked out the humour as much as the content, with his Year of the Customer presentation turning customer service ideas into something people could actually use, and his own business story running underneath it.

The main offering is a keynote on customer service and customer engagement, which can come bundled with his Customers First online staff training program for everyone in the room. Leadership training and programs are available as well. There's also his latest book, Service Rebellion - The Wolf Pack Standard, which can be ordered in bulk for attendees.